Returns Policy

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Returns Policy

All products (excluding sale items)  are protected by a 14 Day Money-back Guarantee which guarantees a full refund or product exchange if the item is returned in an unused, saleable condition, within 14 days of receiving the order.

PLEASE NOTE: Sale items are non refundable amd non returnable.

 If you wish to exchange or return your order....

  • You have 14 days in which to return unsuitable item(s) for a full refund (excluding postage costs) or exchange. 
  • PLEASE NOTE: Sale items are ineligible for refunds and may be returned within 14 days for an exchange or credit note only.
  • Don't forget, we offer free exchanges!
  • All returns must be posted to 'Verso, Douglas Court Shopping Centre, Douglas, Cork'.
  • Be sure to complete the enclosed Returns Form in full.
  • Be sure to track your parcel and retain proof of postage.
  • All goods are your responsibility until we receive them - please ensure they are packaged appropriately so that they do not become damaged in transit.
  • All items must be returned in their original, saleable condition, with all tags intact. Goods that have been returned in a soiled condition or with an excessive odour, for example, smoke or perfume will not be accepted.
  • All goods will be inspected upon return. 
  • For hygiene reasons, there is no return on underwear or jewellery.
  • We will not under any circumstances accept any change of mind returns after the 14 day return period. 

 

 Refunds...

Refunds will only be credited to the original card that is used for payment.

  • We process all returns within one working day of receiving them
  • We will e-mail you to confirm receipt of your return
  • All refunds will be credited to the original card used for payment
  • Please allow ten to fifteen working days for your refund to appear in your account
  • We will not refund delivery or postage costs unless the item returned is deemed faulty by us, or is being returned due to an error on our part.

 

Exchanges...

We will happily exchange your item for another size or colour once it is returned to us in accordance with our Returns Policy. Exchanges are subject to availability of stock. The same item may only be exchanged once. 

 

Our Returns Policy is in accordance with the Distance Selling Regulations and does not affect your statutory rights. Please Note: This returns policy applies to online orders only. All in store purchases are subject to a separate returns policy. 

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